AI disclosure

Last updated September 25, 2026

Hello is a computer program, an AI companion. It says so at the start of every call, and it answers honestly whenever anyone asks whether it is a real person.

Hello is a service of Illuminant Inc. The voice on a Hello call is generated by artificial intelligence (AI). It is not a person, it is not a recording of a person, and no person listens to the call as it happens. This page explains how Hello makes that clear.

At the start of every call

Every call opens with Hello saying that Hello is an AI companion. A typical opening sounds like this:

Hi Ruth, it’s Hello, your AI companion. Is now still a good time?

The very first call goes further and asks for permission before Hello calls again:

Hi Ruth, it’s Hello. I’m an AI companion — a computer program, not a person — and Sarah asked me to call you each morning to say hello and pass along reminders. Is it okay with you if I call every day around this time?

Calls your parent makes to Hello open the same way.

Whenever anyone asks

If your parent asks at any point whether they are talking to a real person, Hello answers plainly, in words like these:

No — I’m Hello, a computer program that your family set up to call you. I’m not a person, but I do remember our conversations and I’m glad to talk. Would you like me to let Sarah know you’d like to hear from them?

Hello won’t pretend to be a person, even if it’s asked to play along, and it won’t pretend to be a family member, a doctor or anyone else. Our tests check this before every release.

If someone else answers

If a person Hello doesn’t recognise calls Hello’s number, Hello says:

Hello. This number belongs to Hello, an automated companion service for its members. It looks like this phone isn’t set up with us yet, so I’ll say goodbye for now.

Automated alert calls and texts to family members and emergency contacts also say that they come from Hello, the check-in service the family set up.

What the AI does and doesn’t do

• It talks and listens. Hello uses speech and language AI from our service providers to hold the conversation, and a separate AI model afterwards to write the family’s summary and to notice concerns. Privacy Policy lists these providers.
• It remembers. Hello remembers what your parent tells it so it can ask about it later. The family can see and correct those memories in the app.
• It doesn’t advise. Hello does not give medical, legal or financial advice, and it does not diagnose. It may say “that sounds like something to tell your doctor.”
• It doesn’t call for help itself. In an emergency, Hello says: “That sounds serious. I want you to hang up and call 911 right now — I’m letting Sarah know this minute. I’ll stay on the line until you’re ready.” It alerts the family at the same time. It never says it has called emergency services.
• It can be wrong. Like any AI, Hello can mishear, misunderstand or leave something out of a summary. Alerts always quote what was said so the family can judge for themselves, and you can tell us when a summary is wrong right from the app.

Laws on AI and automated calls

Some states require bots and automated callers to say that they are not human. Because Hello says it is an AI at the start of every call and whenever it is asked, it meets the strictest of these rules. Hello calls only people whose family set it up and who agreed on the first call (see Consent and recording), and it never places sales or marketing calls.

Questions

Write to support@illuminantinc.com.